Frequently Asked Questions

Q: What methods of payment are accepted at Shorty’s Storage?

Cash, cheque, debit and credit (Mastercard or Visa) payments are accepted at Shorty’s Storage. Pre-authorized automatic debit and credit payments can be set up with the main office. E-transfers are also accepted. Please send all e-transfers to with an additional email containing the payment password and the account name that the payment should be applied to. Unfortunately, we do not accept American Express at this time.

Q: Why have I received an invoice even though I made a payment already or my payments are automatically withdrawn?

All invoices are automatically generated and sent on the due date and may not have payments placed against their balances immediately. Please allow up to 7 days for any credit or payments (including pre-authorized payment methods) to show up against the invoice.

Q: What are the hours of access to the storage lot?

Provided you are valid customer in good-standing, you will have personal access 24 hours a day, 7 days a week, 365 days a year. You will need your personal security PIN to enter and exit the gated lot regardless of the time of day. For security purposes, two keypad entry systems record all entry and exits onto the premises.

Q: What should I do if my PIN doesn’t work?

If you have entered an incorrect number, press the Star button(*) to clear the PIN pad and wait ten seconds before re-entering your PIN. For any access issues, contact the phone number located on the display sign beside the pin pad.

Q: Are there any discounts available for long-term storage rentals?

Yes! There is a 20% discount off the Standard Monthly Rate for annual contracts.

Q: If I sign up for an annual contract, do I have to pay the entire year upfront?

No. You can pay for your unit on a monthly basis while receiving the discounted rate for annual contracts provided you stay for the entire one-year term.

Q: What happens if I terminate my annual contract early?

As a customer, you are entitled to cancel your contract at any time, however if it is cancelled before the one-year term is up, you will be required to pay the difference between the discounted rate for annual booking and the standard monthly rate.

Can I just park my vehicle or RV in any vacated stall?

No, unfortunately we require customers to park in the stall that they were assigned in their storage contract in order to maintain the necessary organization and security of the storage lot. If you return to find someone has parked in your stall, please park in one of our Temporary Stalls (G080, G082, G084, G086, G088, G090) and contact the main office, and we will do our best to ensure this issue is resolved in a timely-manner.

For any question and concerns, you can contact us at:

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