Frequently Asked Questions
How do I become a new customer?
Great, you’ve chosen to store your stuff with us. To do so, all new customers are required to complete our rental agreement. You can find the printable PDF & Word files at the top right-hand corner of this website. If on mobile, click the drop-down menu located at the top right to view. Once completed, please submit it via email, or drop it off at our main office during business hours.
* Please contact us in advance to confirm availability. Drop-ins are NOT guaranteed!
What payment methods do you accept?
We accept all Mastercard and VISA credit cards, as well as PAD (pre-authorized debit). If you would like to pay via PAD, we require to have a copy of a void cheque or other documents associated with the appropriate banking information. All our customers receive electronic invoices via email.
* Please note that we cannot accept any payments in-office. This is due to our fully electronic, online invoicing system.
* We do not accept VISA-Debit cards as they do NOT always process with our online system.
I need to update my payment information. How do I do so?
No problem. If you need to update your payment information, you have the ability to do so yourself. Simply follow the link located at the bottom of your monthly invoice that we email you every month, and follow the instructions. We also can update your payment information via telephone or filling out our CC or PAD form located in the forms page and emailing it in or drooping it off at the office - just give us a call.
* Please be advised that the billing cycle falls on the 1ˢᵗ of each month. If updating, please do so at least 5 business days prior to the next billing cycle.
* If you are dropping off a form you can do so during office hours or leave it in our mailbox located inside the security fence on the side of the office building.
Are there any hidden fees I should know about?
No.
As long as you are a customer in good-standing and have no outstanding payments, there are no hidden fees whatsoever. Not Including late payment fees, our $25 a month short term surcharge for customers staying 3 months or less, and our garbage disposal fee if you leave rubbish in your stall.
What are your cancellation terms?
If you are wishing to cancel our services, please fill out our cancellation form & provide at least 7 days notice from the first of the month so we have time to stop all automatic payments.
* Cancellation forms are located in the forms page as a PDF or Word document, please email it in or drop it off during office hours.